• Livraison gratuite à partir de € 50
  • Garantie de floraison à 100%

Questions fréquentes

Do I receive a confirmation of my order?

Yes, you will receive an order confirmation.

Do the prices include VAT? 

Yes, all prices shown include VAT.

How can I pay? 
Pay safely, securely and easily with iDEAL, Paypal or Creditcard.

Are the shipping costs free?

Above a certain amount there will be no shipping costs, it depends where we will send the bulbs to.

How will you send the flower bulbs?

We ship the bulbs nicely packed with DPD (packet service).

Why do I receive the bulbs in September?

Tulip bulbs will be harvested in July/August, processed in the following months and are ready for shipment in September

I received a damaged or wrong product, what to do?

We find it annoying if a product does not comply to our standards. To make a claim under the warranty, it is important that you contact our customer service as soon as possible via. In consultation we will look for the best solution.If you notice damage, defect or shortage, we would like to receive photos of the product, shipping label, inner packaging and the entire size of the item so that we can offer you a suitable solution faster. If the products are no longer in your possession because they have been thrown away, we can unfortunately no longer offer warranty.

Can I return or cancel my order?

You have the right to return your order within 14 days without giving any reason.

Is it possible to pick up my order?

No, it is not possible to pick up your order.

Is there a store where we can go to?

No there is not a store where you can go to, but it is possible to see our tulips every spring at our Tulip Experience Amsterdam,

Do you sell any gift vouchers?

At this moment we do not have any gift vouchers.



Contact

Si vous avez des questions sur votre commande, vous pouvez nous joindre via notre adresse e-mail; [email protected]. N'oubliez pas de mentionner votre numéro de commande. Préférez-vous le contact téléphonique? Envoyez-nous votre numéro de téléphone et nous vous contacterons dans les plus brefs délais. Voulez-vous voir les tulipes en fleurs en direct? C'est possible dans notre Tulip Experience Amsterdam! Nous sommes ouverts tous les printemps de 9h00 à 18h00.

Notre adresse de visite est:
Tulip Experience Amsterdam
Delfweg 37
2211 VK Noordwijkerhout
Les Pays-Bas
[email protected]

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