FAQ's

Do I receive a confirmation of my order?

Yes, you will receive an order confirmation.

Do the prices include VAT? 

Yes, all prices shown include VAT.

How can I pay? 
Pay safely, securely and easily with iDEAL, Paypal or Creditcard.

Are the shipping costs free?

Above a certain amount there will be no shipping costs, it depends where we will send the bulbs to.

How will you send the flower bulbs?

We ship the bulbs nicely packed with DPD (packet service).

Why do I receive the bulbs in September?

Tulip bulbs will be harvested in July/August, processed in the following months and are ready for shipment in September

I received a damaged or wrong product, what to do?

We find it annoying if a product does not comply to our standards. To make a claim under the warranty, it is important that you contact our customer service as soon as possible via. In consultation we will look for the best solution.If you notice damage, defect or shortage, we would like to receive photos of the product, shipping label, inner packaging and the entire size of the item so that we can offer you a suitable solution faster. If the products are no longer in your possession because they have been thrown away, we can unfortunately no longer offer warranty.

Can I return or cancel my order?

You have the right to return your order within 14 days without giving any reason.

Is it possible to pick up my order?

No, it is not possible to pick up your order.

Is there a store where we can go to?

No there is not a store where you can go to, but it is possible to see our tulips every spring at our Tulip Experience Amsterdam,

Do you sell any gift vouchers?

At this moment we do not have any gift vouchers.

Can I also order bulbs from countries outside the EU?

Ordering bulbs within the EU is no problem, but outside the EU we unfortunately cannot deliver consumer packaging. Here, additional obligations are imposed on the shipments. Bulbs have to be inspected and many different documents have to be submitted for this, so that the costs are very high and sometimes hundreds of euros in costs are added.

Contact
If you have questions about your order, you can reach us via our e-mail address; [email protected]. Do not forget to mention your order number. Do you prefer telephone contact? Mail us your telephone number and we will contact you as soon as possible. Do you want to see the tulips in bloom live? That is possible at our Tulip Experience Amsterdam! We are open from every spring from 9.00 am. to 6.00 pm.

Our visiting address is:
Tulip Experience Amsterdam
Delfweg 37
2211 VK Noordwijkerhout
The Netherlands
[email protected]