Privacy Policy

Privacy and cookie statement Tulip Experience Amsterdam

May 4, 2020

Privacy-sensitive data, or personal data, is processed through our webshop. Tulip Experience Amsterdam considers careful handling of personal data of great importance. Personal data is therefore carefully processed and secured by us.

In our processing we adhere to the requirements of privacy legislation. This means, among other things, that we:

• clearly specify our purposes before we process personal data, through this privacy statement;
• limit our collection of personal data to only the personal data necessary for legitimate purposes;
• first ask for explicit permission to process your personal data in cases where your permission is required;
• take appropriate security measures to protect your personal data and also requirements of parties that process personal data on our behalf;
• respect your right to provide, correct or delete your personal data at your request.
• Tulip Experience Amsterdam is responsible for data processing. In this privacy statement we explain which personal data we collect and use and for what purpose at the webshop www.tulipexperienceamsterdam.com We recommend that you read it carefully.
• If you have any questions or would like to know exactly what we keep about you, please contact us.

Order Processing
When you place an order with us, we use your personal data to process it properly. We may then give your personal data to our delivery service to have the order delivered to you. We also receive information about your payment from your bank or credit card company.

For this we use your e-mail address, telephone number, billing address and name and address details. We need this because of the contract we conclude with you. We keep this information for up to two years after your order has been completed. We keep certain customer data longer in connection with the statutory fiscal retention obligation.

Data provision to third parties
We work with certain companies that may receive your above-mentioned personal data from us.

Your account
You must first register for certain parts of our webshop. You must provide information about yourself and choose a username. We use this to create an account, on which you can log in with that username and a password of your choice.

For this we use your e-mail address, name and address details, billing address and telephone number. We need this because of the contract we conclude with you. We keep this information until you cancel the account.

We keep this information so that you do not have to enter it again and again and so that we can contact you in the context of the implementation of the agreement. You can change information via your account whenever you want.

Provision to third parties
We work with certain companies that may receive your above-mentioned personal data from us.

Retention period
We do not store your personal data longer than is necessary for the purposes included in this privacy statement or insofar as retention is necessary for compliance with legal obligations and for resolving disputes.

If the basis for processing your personal data is consent, we will keep your personal data until you withdraw your consent.

When you have placed an order with us, we will keep your personal data for 7 years after the last order and full payment of the purchase price and after the expiry of the tax and commercial law provisions.

Contact form and Newsletter
With the contact form you can ask us questions or make requests. For this we use your name and address, telephone number and e-mail address. We need this because of the contract we conclude with you. We keep this information until we are sure that you are satisfied with our response and six months thereafter. This way we can quickly retrieve the information for follow-up questions. We can also train our customer service to become even better.

We offer a newsletter with which we want to inform interested parties about our products and / or services. Every newsletter contains a link with which you can unsubscribe. You can also pass this on through your account.

Your e-mail address will only be added to the list of subscribers with your permission. This information is kept until you cancel the subscription.

Provision to third parties
We work with certain companies that may receive your above-mentioned personal data from us.

Statistics and Profiling
We keep statistics about the use of our webshop. We use these statistics to improve our online store in order to show only relevant information. We can combine your personal data to learn more about you. Of course we will respect your privacy at all times. If you do not want this, you can always report this to us.

For this we use your gender and IP address. We do this on the basis of your permission. We keep this information for one year.

Provision to third parties
We work with certain companies that may receive your above-mentioned personal data from us.

Advertisement
We would like to send you advertising about offers and new products or services. We do this:

• by email
• via social media
• You can object to this advertisement at any time. Each email contains an unsubscribe link. You can block us or use the unsubscribe option. You can also pass this on through your account.

Location data
If necessary for the service, we may collect location data (GPS) from you. Your permission will be requested for this at the time itself. This (location) data can also be stored and processed by the provider of, for example, the navigation / map software, such as Google Maps, but the data can also be used by, for example, Google or Apple itself. We have no control over that. Always read the privacy statements of the relevant provider.

Disclosure to other companies or institutions

With the exception of the aforementioned partners, we will under no circumstances give your personal data to other companies or institutions, unless we are legally obliged to do so (for example if the police requires this when a crime is suspected).

Statistics
We keep statistics about the use of our webshop. Social media buttons are included in our webshop. The administrators of these services use this to collect your personal data.

Cookies
Our webshop uses cookies. Cookies are small files in which we can store information so that you do not have to enter it every time. But we can also see that you are visiting us again. When you visit our webshop for the first time, we show a message with an explanation about cookies. We will hereby ask for your consent to the use of these cookies.

You can disable the placing of cookies via your browser, but this may have the consequence that our webshop works less well.

Google Analytics
We use Google Analytics to keep track of how visitors use our webshop. We have concluded a processor agreement with Google. It contains strict agreements about what they can keep. We have not allowed Google to use the obtained Analytics information for other Google services. We let Google anonymize the IP addresses.

Security
Security of personal data is very important to us. We ensure that your data is properly secured with us. We constantly adjust security and pay close attention to what can go wrong.

Changes to this privacy statement
We reserve the right to make changes to this privacy statement. It is recommended that you regularly consult this privacy statement so that you are aware of these changes. We will do our best to also announce changes separately.

View, change and delete your data
If you have any questions or want to know what personal data we have about you, you can always contact us. See the contact details below.

You have the following rights:

• receive an explanation of what personal data we have and what we do with it;
• access to the precise personal data we have;
• having errors corrected;
• the removal of outdated personal data;
• withdraw consent;
• object to a particular use;
• Make sure you always clearly state who you are, so that we can be sure that we do not modify or delete data from the wrong person.

To file a complaint
If you feel that we are not helping you in the right way, you have the right to file a complaint with the supervisory authority. This can be done at the Dutch Data Protection Authority.

Tulip Experience Amsterdam
Delfweg 37
2211 VK Noordwijkerhout
The Netherlands
[email protected]